Terms & Conditions and Warranties - Products
Please select the Terms & Conditions specific to your market from the following list. If your market is not listed below, please contact your market's main sales office for further assistance.
Please select the Terms & Conditions specific to your market from the following list. If your market is not listed below, please contact your market's main sales office for further assistance.
For customers outside the U.S., Canada and European Union, please contact your market’s main sales office for information on warranty periods.
For customers in the U.S., Canada and European Union, the following warranty periods apply:
For the Warranty Periods of the products purchased on or after September 12, 2022 in the United States, please click here. Otherwise, the following Warranty Periods apply. Smith & Nephew reserves the right to modify these Warranty Periods at any time:
Products* |
Warranty Period
|
RENASYS◊ TOUCH NPWT pumps | Two (2) years from date of delivery to original buyer
|
VERSAJET◊ Hydro Surgical Systems
| One (1) year from date of delivery to original buyer
|
All RENASYS NPWT and VERSAJET disposables and accessories
| On date of delivery to original buyer
|
PICO◊ System
| On date of delivery to original buyer
|
LEAF◊ Patient Monitoring System
|
One hundred eighty (180) days from the date of delivery to original buyer
|
All other Advanced Wound Management Products (e.g. Biologics, Burn Care, IV Site Care, Preps and Solvents, Skin Care)
| On date of delivery to original buyer
|
* See Smith & Nephew’s product catalogue for complete listing of specific Advanced Wound Management product names. ◊ Indicates trademark of Smith & Nephew.
If a refund or credit is provided pursuant to the warranty terms, such will be in the amount of the purchase price of such products, except for equipment the refund will be based on the following straight line depreciation schedule: three (3) years for RENASYS equipment; two (2) years for VERSAJET equipment.
One hundred eighty (180) days from date of purchase from Smith & Nephew; except for NAVIO® products, one (1) year from date of installation.
For particular Endoscopy Product warranty period details, please refer to the following Smith & Nephew website: Endoscopy Warranty Periods
For reusable Sports Medicine Products not listed on the website referenced in the previous paragraph, please reference such product’s Instructions For Use (IFU) for the applicable warranty period.
For the warranty periods for other Sports Medicine and ENT products (other than ArthroCare Corporation manufactured products), or for other warranty information, please contact Smith & Nephew’s technical support at 1-800-343-5717, option 2.
A 90-day warranty on repairs applies to the defective component repaired.
For any products for which ArthroCare Corporation is the legal manufacturer, the product warranty (including warranty length) is as stated in the Instructions For Use (IFU) for the product. (See product packaging for the name of the legal manufacturer.)
These terms of use (“Terms”) tell you the rules for using any website provided by Smith+Nephew, including but not limited to smith-nephew.com (and any sites containing smith-nephew.com in their domain) and educationunlimited.smith-nephew.com (each a “website”). By visiting or using our website(s) you accept and agree to comply with these Terms.
The websites are owned and maintained by Smith+Nephew. Smith+Nephew is the name used to refer to our whole business, including Smith & Nephew PLC with registered address Building 5, Croxley Park, Hatters Lane, Watford, Hertfordshire, WD18 8YE, England, United Kingdom. Smith+Nephew”, "we" or "us" may refer to Smith & Nephew PLC itself or one or more of its subsidiaries. Smith & Nephew PLC is a holding company and is not an operating company. Therefore, products and services are provided exclusively by subsidiaries and not by Smith & Nephew PLC.
Other than those circumstances described in the Privacy Policy on this website, any contributions you send to this website are on a non-confidential basis, and we are under no obligation to refrain from reproducing, publishing, or otherwise using them in any way or for any purpose. That means that Smith+Nephew shall be free to use the content of any such communications, including any ideas, inventions, concepts, techniques, or know-how disclosed therein, for any purpose without compensation or attribution to you, including developing, manufacturing and/or marketing goods or services.
Please DO NOT therefore submit any confidential information to us; anything you submit which is not personal data will not be held in confidence but will be treated as publicly available information.
Smith+Nephew makes no representations, warranties, or assurances as to the availability, accuracy, currency or completeness of this website or its contents. We shall not be liable for any damages or injury resulting from your access to, or inability to access this website, or from your reliance on any information provided at this website. Contributions published on the website under the names of individual authors contain the statements and opinions solely of those individual authors and not of Smith+Nephew. Comments contributed by other authors and medical practitioners on this website are not endorsed or approved by Smith+Nephew.
The Smith+Nephew Academy Online website is designed for the education of healthcare professionals on the subject matters contained therein, and for the global exchange of professional knowledge, scientific research results and practical medical information among such professionals.
Unless otherwise noted, product labelling is for the country shown. Products shown may not be available in all countries or may be known by a different trade or service mark, name or brand. Indications for use may vary from country to country. Methods, procedures and products may also be subject to regulation and governmental approval, clearance or restrictions in other countries or regions. It is recommended that users obtain information about such regulation in their home country. You should always check with your local health care professional and/or read the package insert prior to use. Smith+Nephew Customer Service is available to help with product information or questions (please refer to the Customer Service webpage on your country website).
The information contained on this website is provided for informational and educational purposes only and is not intended to serve as medical advice, nor endorse any named institution or author. The website may contain information on Smith+Nephew products, educational content, and/or demonstrate certain techniques used by authors and medical practitioners. Smith+Nephew does not provide medical advice. Any procedures or therapies described on these web pages should only be performed by certified and trained medical professionals. It is the responsibility of medical practitioners to determine and utilize the appropriate products and techniques, according to their own clinical judgment, for each of their individual patients. For more information on the application of any products referenced on the website, as well as indications for use, contraindications, and product safety information, please consult the applicable Instructions for Use (IFU) for such product.
Although all advertising material which may be included on the website is expected to conform to ethical (medical) standards, inclusion on the website does not constitute a guarantee or endorsement by Smith+Nephew of the quality or value of such product or of the claims made of it by its manufacturer. Alternative products may be available from other manufacturers.
We will not be liable for any loss, damage, expense, costs, delays or other liability whatsoever (including without limitation any financial losses such as loss of profit) which you may incur as a result of any event (including without limitation any failure of transmission, communication, computer or other facilities or your inability to access the website for any reason or any failure, error or delay in the sending or receiving of any notice or communication or instruction through the post or any electronic medium).
You acknowledge that information and software accessible over the internet may contain viruses, and other malicious and damaging objects. You acknowledge that it is your responsibility to adequately protect yourself as you browse websites, and that we shall not be liable for any loss which results from your access to this website.
Apart from websites under our control, if this website is linked to from other websites, or if other websites are linked to from this website, Smith+Nephew does not endorse or have any responsibility for the content of such other websites, and Smith+Nephew shall not be liable for any damages or injury arising from the content of any other website.
Without prejudice to the below, nothing in these Terms or on any web page shall be construed as authorising you, or otherwise granting you the right, to download or otherwise copy any materials (including any speaker notes or slides) which accompany any of the works (including any presentations or videos) which are available through this site (save where the relevant presentation includes an express notice to the contrary).
The contents of all websites are owned or controlled by Smith+Nephew and is protected under applicable copyright and trademark laws. You may download content only for your personal use for non-commercial purposes, but no modifications or further reproduction of the content is permitted without the express prior written permission of Smith+Nephew. The content otherwise may not be copied or used in any way.
The ownership of the copyright on all content, including content contributed by users of the website is held by Smith+Nephew, and its use is expressly forbidden without our prior consent in writing. You acknowledge the transfer of ownership of copyright to Smith+Nephew of anything that you contribute to the website. Website web pages may refer to or contain works or other content, such as names, instruments, treatments, presentations, logos, designs, etc, that may be protected by copyright, trademark, patents and other intellectual property rights or similar laws, even though specific reference to this fact is not always made. If you have any doubts as to whether a particular work or item is the subject of any rights reserved to or by us then please contact us using the details below.
The trademarks displayed are registered and nothing contained in these conditions or the website should be construed as granting any licence or right to use any of the trademarks without our permission. However, copying and printing of those web pages which contain the trademarks is permitted within the scope of the licence set forth below.
You may not reproduce part or all of the contents of the website in any form unless it is for personal, non-commercial use. You may download to a local hard disk and print extracts from the website solely for personal, non-commercial use. You may also recopy downloaded extracts to others for their personal, non-commercial use. You may not copy or otherwise incorporate into or store in any other website, electronic retrieval system, publication or other work any of the content of the website in any form (whether hard copy, electronic or other).
You may link to our home page, or other pages on our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must however not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not either owned or controlled by you. Our website must not be framed on any other website.
If you wish to make any use of material on our website other than that set out above, please address your request in accordance with the details below.
Software. Any software including any files, images generated by the software, code, source and destination, and data accompanying the software (collectively, "Software"), used or accessible by means of a Smith+Nephew website may be used by you solely for accessing and using Smith+Nephew’s website for purposes and according to the conditions expressly stated on the website. Smith+Nephew retains full and complete title to and all intellectual property rights in the Software. You agree to neither copy, distribute, sell, modify or create derivative works from any part of the Software nor to decompile, reverse engineer or disassemble the same, unless permitted by applicable law.
The trade marks displayed are registered and nothing contained in these conditions or the website should be construed as granting any licence or right to use any of the trademarks without our permission. However, copying and printing of those web pages which contain the trademarks is permitted within the scope of the licence set forth below.
You may download to a local hard disk and print extracts from the website solely for personal, non-commercial use. You may also recopy downloaded extracts to others for their personal, non-commercial use.
You may not reproduce part or all of the contents of the website in any form unless it is for personal, non-commercial use.
You may not copy or otherwise incorporate into or store in any other website, electronic retrieval system, publication or other work any of the content of the website in any form (whether hard copy, electronic or other).
You may link to our home page, or other pages on our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. However you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not either owned or controlled by you.
Our website must not be framed on any other website.
If you wish to make any use of material on our website other than that set out above, please address your request to enquiries@smith-nephew.com
With the exception of websites under our control, if this website is linked to from other websites, or if other websites are linked to from this website, Smith+Nephew does not endorse or have any responsibility for the content of such other websites, and Smith+Nephew shall not be liable for any damages or injury arising from the content (or the use of your data) of any other website.
These Terms are subject to change, and Smith+Nephew will not proactively notify you of any such changes. It is your responsibility to ensure you visit this web page regularly to review any changes that may have been made since your previous visit.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons.
Nothing in these Terms is intended to exclude any liability which we are not allowed to exclude under any relevant law. This agreement shall be governed by the laws of England and Wales and any disputes subject to the exclusive jurisdiction of the English courts.
These Terms were last updated on 28 June 2023.