Frequently asked questions

Having an Ariba Account make the ordering & invoicing process more streamlined and efficient. The POs are sent automatically to our suppliers, who can invoice us easily using the PO flip / online invoice creation option in Ariba. Submitting your invoices in Ariba ensures faster processing and payment as well as swift resolution of any issues

Yes, the Standard Account in Ariba Network is free of charge. If you wish, you can upgrade to Enterprise Account that has more features – with a specified subscription fees information is available HERE

 

You can register for a Standard Account in Ariba Network anytime, however, to transact business with Smith+Nephew, we must send you an invitation to register (with an option to login if you already have an Ariba Account with the AN ID number)

You will receive an automated PO notification email from Smith+Nephew Ariba. In the email, you will need to select the “Process Order” option, which will bring you to Ariba login/register page. After you log in, you will be able to view the PO details & create online invoice. Ariba will auto populate the order information from the PO and to your invoice (PO flip). You will only need to add company specific information (remittance settings, tax, shipping, etc) and submit it. This way it will appear in our system automatically after you submit it.

 

If you misplace a purchase order (PO) email notification, you have the following options: Resend the PO email: Log in to your Ariba Network standard account. In the PO list on the home dashboard of your account, click Select > “Send me a copy to take action” in the Action column next to the PO. Request a manual copy of the PO from your customer: After you have a copy of the PO, you can create and submit a non-PO invoice.

After we get an offer from a supplier, a Smith+Nephew employee would raise a Purchase requisition in Ariba. Depending on the total amount/category of the purchase, the requisition will go through an internal approval process in the system. Once it is fully approved, the Purchase Order is released and sent automatically to the supplier email address that we have in our database. If we do not have a valid email address, requester of the PO would manually send a PDF copy of the PO to the supplier.

Scroll down to the Orders, Invoices and Payments search box and click on More to reveal an increased selection of tiles. The scheduled payment date for an Invoice is visible under the Invoice Pending Payment and is calculated by applying the agreed payment terms to the Invoice ‘Approved’ date.

No, you can use the same Standard Account to transact business with multiple customers. When you receive a registration invitation, please make sure you use the login option (not the register option) and log in using your existing credentials. If you mistakenly created more than Account in Ariba Network – please inform us which AN ID is the valid one for Smith+Nephew orders.

Yes, you can have a separate account for each customer (with a different Ariba Network ID and log in details) or you can consolidate all customer relationships under one account.

Go to Ariba Network Supplier login page and select the “Having trouble logging in?” option below the “Login” button.

 

Yes. When you receive the first purchase order via interactive email from a new buyer, you can login using your existing Ariba Supplier Network credentials. This will automatically establish a transaction relationship with your existing Ariba Supplier Network account and the new buyer.